About
Highly analytical and results-driven Lead Data Analyst with 5+ years of experience in leveraging data to drive business growth and operational efficiency. Proven expertise in designing and deploying interactive dashboards, performing complex data transformations, and leading high-performing analytics teams. Adept at translating intricate data insights into actionable strategies that enhance customer retention, optimize marketing, and inform strategic decision-making.
Work
Beta Blink India Pvt. Ltd
|Lead Data Analyst
Thane, Maharashtra, India
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Summary
Led a team of 3 data analysts, overseeing project delivery and ensuring high-quality, on-time reporting and data-driven insights for business stakeholders.
Highlights
Led a team of 3 data analysts, managing project lifecycle from task prioritization to performance reviews, consistently delivering high-quality, on-time data solutions.
Designed, built, and maintained automated Tableau dashboards and performance reports, providing real-time, data-driven insights that empowered business stakeholders to make informed decisions.
Executed complex data extraction and transformation using SQL and Excel, enabling accurate analysis for critical risk, operations, and product performance metrics.
Estar
|Sr. Customer Service Executive
Thane, Maharashtra, India
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Summary
Spearheaded customer service, business development, and data analytics initiatives, achieving 70% customer retention and optimizing data infrastructure for enhanced profitability.
Highlights
Spearheaded cross-functional initiatives in Customer Service, Business Development, and Data Analytics, achieving a 70% customer retention rate through strategic engagement.
Provided tailored, high-value assistance to US nationals, optimizing coverage options and maximizing client benefits through personalized solutions.
Formulated and implemented incentive plans, ensuring high-quality customer service and optimizing data infrastructure, which enhanced profitability.
Education
Alamuri Ratnamala Institute of Engineering & Technology, University of Mumbai
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B.E
Mechanical Engineering
Grade: CGPA - 7.65
M.H Saboo Siddik Polytechnic
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Diploma
Mechanical Engineering
Grade: 88.73%
Skills
Data Visualization
Tableau, PowerBI, Figma, Matplotlib, Dashboard Design.
Database Management
MySQL, PostgreSQL, Snowflake, SQL, Database Management.
Data Analysis & Processing
Pandas, Numpy, Python, Statistic, Probability, Microsoft Excel, Google Sheets, Data Cleaning & Visualization, Data Quality Management, Exploratory Analysis, Data Transformation.
Project Management & Strategy
Jira, Structured Thinking, Strategic Planning, KPI Tracking.
Communication & Training
Professional Communications, Training & Development, Stakeholder Management.