Zaid Shaikh

Zaid Shaikh

Lead Data Analyst

Mumbra, IN.

About

Highly analytical and results-driven Lead Data Analyst with 5+ years of experience in leveraging data to drive business growth and operational efficiency. Proven expertise in designing and deploying interactive dashboards, performing complex data transformations, and leading high-performing analytics teams. Adept at translating intricate data insights into actionable strategies that enhance customer retention, optimize marketing, and inform strategic decision-making.

Work

Beta Blink India Pvt. Ltd

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Lead Data Analyst

Thane, Maharashtra, India

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Summary

Led a team of 3 data analysts, overseeing project delivery and ensuring high-quality, on-time reporting and data-driven insights for business stakeholders.

Highlights

Led a team of 3 data analysts, managing project lifecycle from task prioritization to performance reviews, consistently delivering high-quality, on-time data solutions.

Designed, built, and maintained automated Tableau dashboards and performance reports, providing real-time, data-driven insights that empowered business stakeholders to make informed decisions.

Executed complex data extraction and transformation using SQL and Excel, enabling accurate analysis for critical risk, operations, and product performance metrics.

Estar

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Sr. Customer Service Executive

Thane, Maharashtra, India

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Summary

Spearheaded customer service, business development, and data analytics initiatives, achieving 70% customer retention and optimizing data infrastructure for enhanced profitability.

Highlights

Spearheaded cross-functional initiatives in Customer Service, Business Development, and Data Analytics, achieving a 70% customer retention rate through strategic engagement.

Provided tailored, high-value assistance to US nationals, optimizing coverage options and maximizing client benefits through personalized solutions.

Formulated and implemented incentive plans, ensuring high-quality customer service and optimizing data infrastructure, which enhanced profitability.

Education

Alamuri Ratnamala Institute of Engineering & Technology, University of Mumbai

Thane, Maharashtra, India
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B.E Mechanical Engineering Grade: CGPA - 7.65

M.H Saboo Siddik Polytechnic

Mumbai, Maharashtra, India
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Diploma Mechanical Engineering Grade: 88.73%

Certificates

Tableau for BI and Data Analysis

Coursera

SQL for BI and Data Analysis

Coursera

Google Data Analytics Certification

Google

Skills

Data Visualization

Tableau, PowerBI, Figma, Matplotlib, Dashboard Design.

Database Management

MySQL, PostgreSQL, Snowflake, SQL, Database Management.

Data Analysis & Processing

Pandas, Numpy, Python, Statistic, Probability, Microsoft Excel, Google Sheets, Data Cleaning & Visualization, Data Quality Management, Exploratory Analysis, Data Transformation.

Project Management & Strategy

Jira, Structured Thinking, Strategic Planning, KPI Tracking.

Communication & Training

Professional Communications, Training & Development, Stakeholder Management.

Projects

Rewards Offer Program Analysis Dashboard

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Summary

Engaged as a BI Analyst, tasked with crafting a comprehensive KPI dashboard to assess overall performance areas, including conversion rates, channel effectiveness, key customers, and offer performances.

CRM Performance Analytics Dashboard

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Summary

The dashboard provides a holistic view of key CRM performance metrics, including team and individual performance, revenue generation, and additional strategic metrics.

Sales Analytics Dashboard

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Summary

Developed a comprehensive 32-chart interactive dashboard analyzing 2024 mobile sales trends across regions, brands, and customer demographics, featuring dynamic Quarterly/Monthly toggles and geo-visualizations.

Zaid Shaikh